1. Introduction

Serene Solutions by Janja ("we", "us", "our") is committed to protecting and respecting your privacy. This Data Privacy Policy outlines how we collect, use, and protect personal data we obtain from our clients and website visitors. This policy applies to our website (www.serenesolutionsva.com) and the virtual assistant services.

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2. Information We Collect

We may collect and process the following data about you:

• Personal Identification Information: Name, email address, phone number, and postal address.

• Professional Information: Job title, company name, and business contact details.

• Service Usage Information: Details of services you have inquired about or purchased.

• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

• Communication Data: Records of our correspondence with you, including emails and messages.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our virtual assistant services.

• To communicate with you and respond to your inquiries.

• To personalize your experience and improve our services.

• To send you promotional materials and updates (with your consent).

• To comply with legal obligations and protect our legal rights.

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4. Legal Basis for Processing Your Information

We process your personal data based on the following legal grounds:

• Consent: When you have given us explicit consent to process your data for specific purposes.

• Contractual Necessity: When processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

• Legal Obligation: When processing is necessary for compliance with a legal obligation to which we are subject.

• Legitimate Interests: When processing is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests.

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5. Data Sharing and Disclosure

We do not sell or rent your personal data. We may share your information with third parties in the following circumstances:

• Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as IT support, payment processing, and marketing services.

• Legal Requirements: We may disclose your data to comply with legal obligations, respond to legal requests, or protect our rights and interests.

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6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

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7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal, accounting, or reporting requirements.

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8. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to request access to your personal data and obtain information about how we process it.

• Rectification: You have the right to request the correction of inaccurate or incomplete data.

• Erasure: You have the right to request the deletion of your personal data under certain conditions.

• Restriction: You have the right to request the restriction of processing your personal data under certain conditions.

• Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller.

• Objection: You have the right to object to the processing of your personal data under certain conditions.

• Withdraw Consent: You have the right to withdraw your consent at any time, where we rely on your consent to process your data.

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9. Changes to This Policy

We may update this Data Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. You are advised to review this policy periodically for any changes.

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10. Contact Us

If you have any questions or concerns about this Data Privacy Policy or our data practices, please contact us at:

Serene Solutions by Janja
Email: janja@serenesolutionsva.com